“Turtle Lake”  Terms & Conditions

1.    Contract

The hiring contract is between the property owners and the party leader or third party agent who must sign a booking form accepting the booking conditions on behalf of all persons named on the booking form including and names substituted or amended on the form by written agreement.

A contract exists when the required deposit has been paid and the Owners have acknowledged the same by issue of a booking confirmation.

The contract is subject to English law and the exclusive jurisdiction of the English Courts.

2.  Confirmation

On receipt of the required deposit payment and the signed booking form a confirmation will be issued.  Accommodation is reserved only for the persons named on the booking form.  Any alterations substitutions or additions to these details must be notified and agreed in advance of the commencement of the rental in writing.  A charge may be levied for this service if notifications less than eight weeks before the rental commencement date.  Bookings may not be assigned to another party except by express agreement with the owners in writing.

Once a confirmation has been issued the hirer is responsible for the total price of the property rental as shown on the confirmation.  Signing of the booking form constitutes acceptance of these terms and conditions by the client

3. Balance of Payment

The balance of payment will be required not less than eight weeks before the hire is due to commence.  This date will be communicated in writing to the hirer on their confirmation.  Where payment in full has not been received by the owners by this date the reservation will be deemed cancelled and the deposit forfeit. Bookings made within eight weeks of the rental commencement date must be paid in full at the time of booking.          

4.  Price guarantee

All prices are subject to change without notice. Rentals paid for in full at the time of booking will not be subject to any increase or surcharges.

5. Cancellation

If the hirer wishes to cancel the booking this must be done in writing by registered post in writing and a confirmation of the instruction received back from the property owners.  Cancellation will only become effective from the date that written notification is received by the owners.

In the event of cancellation, the following charges will apply:

Cancellation more than 8 week prior to rental date deposit only charged.

Cancellation more than 6 weeks but fewer than 8 weeks prior to rental date 50% of full rental amount chargeable.

Cancellation less than 6 weeks prior to rental commencement 100% of the rental chargeable.

Payment is due in full irrespective of whether the hirer and or any of the party reside in the rental property during the reserved period.

6. Liability

The rental home is subject to a high standard of maintenance of its fabric fittings fixtures and services.  The owners accept no liability whatsoever for any injury or loss sustained by guests or any other visitors to the home or swimming pool or for any loss or damage howsoever caused to any property brought to the premises.

7. Number of occupants

Under no circumstances may more than the maximum number of persons booking occupy the property except by prior written agreement. The right to refuse admittance is reserved should this condition be contravened.

8. Hirer’s responsibility

The hirer undertakes to comply with Florida statute requirements and on arrival to register all guests staying in licensed homes in accordance with the instructions issued by the owners. The hirer is responsible for the property during the period of rental and undertakes that all members of the party will take all reasonable steps to take care of it. All damage and breakages are the responsibility of the hirer and their replacement or repair costs are payable on demand.

On arrival at the property the owners or managing agent will require the payment of a returnable security deposit. This security deposit may be made in the form of a credit card imprint (VISA or MASTERCARD only). Refusal to provide a security deposit may result in access to the property being denied or delayed. 

This charge will be held as security against or loss or damage to the property, excess cleaning costs or other attributable charges. The hirer will not refuse legitimate charges made against the security deposit. Charges may be incurred for

  *This list is not exclusive

The deposit will be returned or the credit card imprint destroyed within 21 days of the end of the rental period subject to an inspection by the managing agent.

Where the costs of any damage and repairs etc are less than the refundable deposit the costs will be deducted from the deposit. Costs in excess of this amount will be invoiced and are payable in full within seven days.

If any equipment in the house fails during the period of hire it must be reported immediately to the owner / managing agent. The owners will not be held responsible for any equipment failure in the home, provided that reasonable arrangements are taken for its timely repair or replacement.

9. Arrival & Departure time

Check in time is after 4.00pm on the day of arrival check out times are before 11.00am on the day of departure.

10. Force Majeure

No liability can be accepted for events which are force majeure that is to say beyond our control e.g. war threat of war riots civil commotion terrorist activities industrial disputes natural or nuclear disaster fire or adverse weather conditions.

11.  Conditions of Carriage

These booking conditions are subject to the conditions of carriage of the hirer’s road, rail, airline or sea carrier taking them to or from the property and these may contain further conditions which limit or exclude responsibility.

12. Website

The website is a guide to the quality and description of the property and its facilities. The owners reserve the right to make modifications and changes without notice which are shown to be necessary in the light of operating conditions. No liability is accepted for unintentional errors or omissions in any text concerning the property.

13. General Provisions

The following general provisions respecting the property should be noted: Where pool heating is provided by solar energy water temperature is determined by the ambient air temperature. Therefore no guarantee with respect to water temperature is possible or implied.

Swimming Pools are cleaned and serviced weekly. No responsibility can be accepted for dust, dirt or other incursion entering the pool water between cleans.

The property is subject to regular insecticide treatment and as far as possible is screened against insect incursion.  These treatments may leave some dead insects inside the property and this shall not be taken as a sign of any infestation.

For the benefit of all our guests the property is designated as NON SMOKING and hirers should note that any contravention of this injunction will render them liable to excess cleaning charges associated with ridding the property of smoke ash and odour that may have permeated the furnishings.

The rental property is situated in a mixed residential area and guests are therefore requested and expected to behave appropriately by avoiding noise or nuisance to other residents.  Under State and Local laws nude or topless sunbathing is not permitted.      

14. Insurance

The client is strongly advised to take out adequate travel insurance cover.  No responsibility is accepted for any death injury illness or loss or damage to property, including motor vehicles howsoever caused.

15. Compensation

Any claim for compensation including for “loss of enjoyment” must be reported whilst clients are still in occupation. No claims will be entertained unless reported directly whilst the clients are still in occupation and good evidence exists that the owner or managing agent have been given reasonable opportunity to rectify any issue giving to complaint.

Our managing agent will endeavour to help guests with any problems they may encounter however hires must be aware that the owners are not representatives or agents of any third party, including their tour operator and car hire company and cannot be held responsible for any aspect of their vacation not directly related to the property rental.

In any claim for compensation the liability of the owners shall not exceed the total amount paid by the hirer for the rental of the property.